There will always be some type of variation to wood grain, color,  etc. No two trees are alike and any imperfections will only increase the unique nature of the piece. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in wood are also a natural occurrence due to species, region of growth, age, etc.

The purpose of online examples is a way to give the customer a better idea of the overall look of the product, but not to show an exact replica. Wood by nature will undergo expansion and contraction movements as it compensates and adjusts to changes in humidity and temperature. 

Therefore, you may also notice differences in your individual pieces if you ordered more than one.  We assure you that the same brands, and colors from each brand are used on all of our products. Therefore, differences due to wood grain are beyond our control.

 

We do not accept returns, or issue refunds on our crafted items –except for the following reasons:

-If our item arrives damaged due to our negligence in packaging, and you notify us within 24 hours of delivery. Damages caused by shippers will require you to file a claim with the shipper. Most of our packages are shipped with insurance.

-If the item is a custom item, and we have misspelled a name or word on your custom item. Please note, we are not responsible for your misspelling on any order forms. Check and double check everything you send to us.

If you are unhappy with your item for any reason, please contact us, and we will see if we can work out a solution.

All children should be completely supervised by an adult during DIY projects. Creative Virtue Crafts will not be responsible for any mishandling of products. Paints are acrylic, and should never be ingested. ADULT SUPERVISION IS REQUIRED.