We do not accept returns, or issue refunds on our hand crafted items –except for the following reasons:

-If our item arrives damaged due to our negligence in packaging, and you notify us within 24 hours of delivery. Damages caused by shippers will require you to file a claim with the shipper. Most of our packages are shipped Priority Mail with insurance.

-If the item is a custom item, and we have misspelled a name or word on your custom item. Please note, we are not responsible for your misspelling on any order forms. Check and double check everything you send to us.

If you are unhappy with your item for any reason, please contact us, and we will see if we can work out a solution.