We do not accept returns or issue refunds on customized items. If there is damage to your item due to our negligence in shipping, please contact us within 24 hours of delivery to work out a solution. 

Please note there will always be some type of variation to wood grain, color, stain, texture, paint, glaze, etc. No two trees are alike and any imperfections will only increase the unique nature of the piece. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in wood are also a natural occurrence due to species, region of growth, age, etc. The purpose of online examples is a way to give the customer a better idea of the overall look of the final product, but not to show an exact replica. Wood by nature will undergo expansion and contraction movements as it compensates and adjusts to changes in humidity and temperature. We make no attempt to cover dings, knots, cracks, or dibbles in the wood.

Therefore, you may also notice differences in your individual pieces if you ordered more than one.  We assure you that the same brands, and colors from each brand are used on all of our products. Therefore, differences due to wood grain are beyond our control.

Some products look better with a dark stain, and some with a light stain, or natural sealed finish. We take pride in our cut, hand stained & painted items.