We do not accept returns or issue refunds on customized items. If there is damage to your item due to our negligence in shipping, please contact us within 24 hours of delivery to work out a solution. 

Please note there will always be some type of variation to wood grain, color, stain, texture, paint, glaze, etc. No two trees are alike and any imperfections will only increase the unique nature of the piece. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Color variations in wood are also a natural occurrence due to species, region of growth, age, etc. The purpose of online examples is a way to give the customer a better idea of the overall look of the final product, but not to show an exact replica. Wood by nature will undergo expansion and contraction movements as it compensates and adjusts to changes in humidity and temperature. We make no attempt to cover dings, knots, cracks, or dibbles in the wood.

Therefore, you may also notice differences in your individual pieces if you ordered more than one.  We assure you that the same brands, and colors from each brand are used on all of our products. Therefore, differences due to wood grain are beyond our control.

Some products look better with a dark stain, and some with a light stain, or natural sealed finish. We take pride in our cut, hand stained & painted items.

**THESE BOXES ARE PREMANUFACTURED - WE ADD OUR WOODEN / ACRYLIC / LEATHER ENGRAVED & CUT ITEMS TO THEM. THEREFORE, IF THERE IS ANY GLUE LEAKAGE ON THE PREMANUFACTURED BOX , STAIN WILL NOT COVER THE GLUE. THIS IS USUALLY A TINY BIT ON THE INSIDE OF THE BOX AT THE JOINTS

Please note, this box is pre-manufactured. We add our elements to the box. Please, read the following disclosure. 

Sometimes these pre-manufactured products we incorporate in our crafts and awards have glue seepage. The seepage is typically not noticeable. However, there are times when the interior of a box or frame may have this. If your item is stained, stain will not adhere to glue seepage, and unfortunately, we cannot correct that.

We make all attempts to not use items where the stain will not cover on the outside; however, as mentioned above, you may notice spots on the interior where clear seepage is present, and stain would not adhere. In other words, we didn’t “miss a spot”, it didn’t adhere. This is typically a fine line along an interior seam.

Frames manufactured in our workshop are nailed, not glued. Our handmade frames are also stained prior to assembly. Therefore, handmade items will not have the issues of a pre-manufactured product.